And guest what the installer even took some of the shelves which is I know thats belong to my order . 45% of employees would recommend working at Closets By Design to a friend and 38% have a positive outlook for the business. I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. This is a video about my experience with closet by design. At this point I just want my deposit back. Closet by design has been a nightmare to work with since we set a date for installation. Think before you hire this company. I advised her what I needed as far as a master closet, laundry room and garage. Photo by Naomi Morrison. Additionally, we offer various drawer options and shelving choices. This post is a few years old, so I'm not sure. A new lawsuit claims Amazon is breaking California law by selling products containing donkey meat. We demo'd ourself. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) drug injury lawsuits and product liability lawsuits. A whole month to find this out is unexceptable. The installers didnt arrive until 5:00 the next day. All rights reserved. THE QUALITY AND WORKMANSHIP IS NOT WORTH THEIR HIGH PRICE TAG! In a statement to Top Class Actions, Closets by Design Inc. and CBD Franchising Inc. deny the plaintiffs claims. There were so many other spots that we had missed hence we had to get a cleaner to clean the place. They were cheaper than California Closets and they went to the floor, unlike some closet companies. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. This will surely increase the credibility of your complaint. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. A deposit of $1, 673 was provided. They are the worst of the worst! They had to make 3 trips to our home, of which the first appointment, they missed altogether. Closets by Design Financial Performance Representation Report. Quality, Beauty & Commitment Are Built In. Write a Review. They are a nightmare from representative all the way to owner. Our offerings include design, manufacturing and installation of custom . And since she couldn't answer my question, she said: "I withdraw what I said." Their response is that it is not their problem. I want in on a suit against Closet by Design theyre an absolute nightmare. Many similar stories! Closets By Design This company did not deliver what was contracted Midvale UT, Closets By Design Phoenix Failed to provide custom closet and won't return monies owed Phoenix Arizona, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729 Customer service poor still waiting for them to come back, they won't let me know when they can put me on a schedule. After he left, I looked out in my garage he left all the old parts, did not dispose of them. Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. If she was nicer and more patient, I may have. This field is for validation purposes and should be left unchanged. All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. Then I had to start all over again and explain the issues to a new manager (Larry). We ordered a shoe rack and wall bookshelf and table and after 3 attempts to install they kept coming with the WRONG measured items or they just simply didn't order what we bought at all! So please, whatever you do Don't use this company. So I told her: "So you're a liar, right?" We can work with you to remodel what already exists, or remove it entirely and start from scratch. I constantly felt like I simply did not have the proper training to measure and design closets for clients. He broke the wires that were connected to the power block. I told them my house was not ready. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! The proposed Closets by Design class action lawsuit alleges that coupons are used to present that customers are receiving a significant discount in making a purchase with the company for services or merchandise. I feel your pain. BIG TIME LIAR! Date of experience: January 11, 2023. We called the manager and she was very rude and told us that if we didn't read the contract it was our fault to trust them and not read the contract. Spoke with Mike several times regarding the problem and when his workman arrived, he basically told him(via speakerphone) that the company was not going to remove the inferior product and that it was not their problem but mine. I want all of my cabinets installed on July 19 , like promised. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. It is not even close to be average quality. So much so that we are having a "mudroom" cabinet installed soon. Desired outcome: But the reality is you are luck to cover your gas and car usage costs. No wonder they have alias names. At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. The receptionist told me that "she was going to call me right at that moment". 19-cv-77, C. D. The flooring installed is curling up and coming apart. This was so STUPID. Custom Closets Closet Design. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. Really! I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! This review was chosen algorithmically as the most valued customer feedback. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. They told me he was not available and that he would call me back. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. The higher boss, it seems explained the process which is " the warehouse can change your design and make smaller cabinets as agreed without asking the customer " . All Rights Reserved. Did you win? At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. Imagine your Home, Totally Organized! Surprised anyone can work for these guys for a decade. They are very unorganized, 90% of the jobs I went on were incomplete do to mis cut panels or we simply didn't have what's needed to finish . The lawsuit alleges that defendants . $20,000. I had so many issues with the people in this company that the process was exhausting for me. Submit a complaint and get your issue resolved. Call Closet by Design 1-800-500-9210 Let's Get Started. Founded 2003 With Angi since July 2006. Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. Why would a company send out installers without everything they were contracted to install? Contact. My wife purchased a pantry through Closet by Design. I am looking for a lawyer here in Florida. Thank you. The next day after he pulled the wires out of the wall, I had to call an electrician to come and fix the mess the installers left with my wires. I am waiting for someone to come out for the 3rd time. He did that but did not use electrical wire, he used scotch tape to tape the wires. A lot of factors work behind determining the price of custom closets. This rating has decreased by -6% over the last 12 months. It wasn't even close to the top of my list of things to get back to urgently. SEVERAL phone calls to both customer service and the OWNER ( never returned my call) they are so disorganized. We will continue to offer our high-quality product line with first-class service to customers across the United States and in Canada, Closets By Design states. SE Aurora, COcompany in DENVER. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. All rights reserved. I also had them give me a quote in December and decided I didnt want to do them until the spring. Designers make no money. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Heriberto, Miami. Add me. The material is CHEAP! They blame the Designer and always make up stories. I had it budgeted to pay off in 10 months so to my surprise after 6 months, I received a whopping bill with interest and all. Did this cleaning lady clean your whole house? POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. Expensive price for what there wasok if they would have been professional. Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. I asked for a price concession, he firmly refused . Compare. Supposed to be 15" wide. The Container Store offers in-store as well as virtual design . They told me the first day they had available for installation was the first week in SEPTEMBER on Wed. Well, Tues. Back and forth, the reader can picture what happened, she hung up on me. The email for customer service is not a . Follow us: INTERNET OFFER: 40+15% Off. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. They charged me $3.00 more which I gave them cash. BUYER BEWARE! I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. Date is September 27, 2021. Jason, I saw your post. In essence, you are investing about $520 in drawers. This complaint was posted by a verified customer. Due to a family illness, I had other pressing matters that outranked this. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. He didnt tell me at first. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. CA. Jos. THIS CODE SAVES YOU $$ GET CODE Closets. Generally, closets by design are not too expensive. The installers came and that was even a bigger joke. Now you have designers that are not completely trained properly and the company tells them to WING IT! If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. A deposit of $1, 673 was provided. Information on earnings claims made to prospective Closets by Design franchisees in advertisements and by sales representatives. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. The case is still moving through the courts and has not yet reached a settlement. Anybody who are planning to hire this rotten company, think twice!. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. What happened with your lawsuit? Even if you've mastered how to build a capsule wardrobe and have minimal amounts of clothing, these expert tips will keep your closet streamlined and functional for everyday use. At Closets by Design, we provide a wide array of high-end accessories, finishes, knobs, and handles to make your walk-in shine. every closet is custom designed with many options that determine the price. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. My bedroom closet we installed the end of July 2017 not to my original specifications. Im handling a nationwide false advertising class action. Is this your company? WHO ARE THE KIDDING WITH THEIR PRICING. In the afternoon I called them and asked for the manager. You must contact the The proposed Class is represented by John T. Jasnoch, Joseph Pettigrew, and Thomas K. Boardman of Scott + Scott Attorneys at Law LLP. They lie and the work is not worth it. Franais. Follow. We called to see a time and they said they will let us know. My nightmare is similar to many of those offered here. Royalty Fee: 6.8%. I am dealing with the shitstorm right now. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Who is ED Magedson - Founder, Ripoff Report. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. I had a job done a few months ago and the installer was sent without all the panels he needed. Find top employees, contact details and business statistics at RocketReach. There were some complexities that Erica promised to review before going final but this never happened. On installment day the installer goes over the measurements with me and low and behold, that crazy designer had designed 20 inches of the closet to be directly behind the radiator! Closets By Design is the leading manufacturer of Home Organization products. The owner Brian is about as crooked as you can get. My were ordered a year ago and still are not in my house. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. mediocre job. If you are considering having a designer come to your home, maybe ask her/him for referrals from clients they have worked with in the past. Are you kidding me? Images. Corporate Advocacy Program: How to repair your business reputation. When they came to install we realized that the depth was not what we asked for. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you Follow on our website. Get A Quote. Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. Clearly, she was not, and exactly the doors I did not want, arrived. 115 Howden Rd Toronto ON M1R 3C7. This is totally unacceptable, etc." To begin with they were missing one panel to complete one of the rooms shelving units. 2K for few planks put-together shabbily! So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. I paid a heavy price for a I am checking into california consumer laws about that. This, on top of them charging my credit card after the initial installation when I specifically told them I was NOT authorizing ANY charge (job NOT completed and installers invoice was $270 more than signed contract! Anyone who can get a lawyer please do and let us start a class action suit against this company. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. It was quite expensive and poorly designed. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. After several more attempts to talk to somebody responsible I finally desisted from my efforts. I was given an install date of 10/07/2022. She sent a few angry text message when I didn't get back to her for a week. New cases and investigations, settlement deadlines, and news straight to your inbox. Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. Consumers want to see how a business took care of business. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the original price. Closets by Design will help you design a closet. I should have followed my first mind and used our Lowe's account! This flooring has only been down for three weeks. STAY AWAY FROM CLISETS BY DESIGN! I think it should be illeagle to promise pay when reality is no pay. Worse job experience I have had with a new job. settlement administrator or your attorney for any updates regarding administrator or law firm. I don't think the "service n anager" exists. I am extremely dissatisfied with this company. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc. This browser does not support PDFs. I am sure the manager himself would have done the same if he was in my position. My wife realised the mistake only when she saw the end result. File your review. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. Art you interested in contacting her? Overall a fun job. For a completely customised built in wardrobe or walk in wardrobe for your Perth home, please call us on 1300 366 222 or . Closets By Design. I just went through hell and waited 3 months to have my closets installed incorrectly. ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. I built a house Wall to Wall, Floor to Ceiling shelving units. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. And she responded, "Are you being sarcastic?" Hiding negative complaints is only a Band-Aid. This case was filed in U.S. District Courts, California Central District Court. Kelly L. 0. Copyright 1997-2023, Ripoff Report. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. Closets By Design offers a no-obligation estimate, in your home. I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. We are going to have to pay an electrician to relocate the ceiling fan because the blades will hit the doors of the pantry when they are open. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Reviews. They still have not been installed in my house. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This comment was posted by a verified customer. A growing number of lawsuits point out problems with price discounting if the regular prices are fake and only used to encourage customers to buy because they believe they are getting a great deal. Closets By . Does AOL still exist? Closets by Design advertisements and pricing structures fully comply with the law. Closets by Design is the latest retailerto face a lawsuitfiled over the alleged sale of merchandise at fictitious discount prices. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. Maximise storage. 15". The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. You all have helped me to not make a very costly decision. The family of a woman killed in a Saskatoon nightclub fight in November has launched a $1-million lawsuit based, in part, on a graphic video of her death being shared widely on social media. 36 following. And I got the phone call we need a deposit to hold thos years pricing When I decided I only wanted 2 out of the 3 closets done they said they dont return deposits and kept $400 of my money! (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . I paid them the balance so they would start working on the unit. Own a Franchise. Flexi Storage White 6 Shelf Walk In Wardrobe Unit. This is when the situation started escalating and, out of the blue, she accused me of taking it on the installers. So now we waitand wait Desired outcome: I was told it would be in the next day. I would like to start a class action lawsuit. I called to find out what time tomorrow they would arrive. 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. Desired outcome: THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! The new date arrived and I waited all morning for the installer. Closets By Design is a family owned & operated business. YEP ! Elizabeth Webster and Alexander Burckle are suing the tour company, Sail Maui, over the incident, which they say occurred in . I didn't know that the designer designed the doors, and the doors were short." Yes, I was going to work for them but decided not. I called made appointment received a confirmation for day and time requested. And once again, I found myself back into the you're-being-rude square. Working Capital: $25,000 to $50,000. Corner wardrobes. Read our Newswire Disclaimer. I read the comments and took them into consideration but made my own judgment. Closets; Closet Modules; Closet Kits; About Our Closet Systems . I am a single Mom and needed the promised income to survive. Best of all, it's available at a price that's equally as pleasant as its appearance. It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. PCR works with companies to arrive at their desired results.

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