If so, are there any categories/types of OBC that can't be used for the daily service charge? Cooking facilities onboard are not considered kosher. 1. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. It is also your access card to your stateroom. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Purchase a Surf plan. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Religious services may not be able to be held on embarkation/disembarkation day. When you board the ship, your account has already been activated and you may make purchases by simply showing your guest identification card and signing a receipt. Travelers checks may be cashed at the front office to make your deposit. Shirts/cover-ups and footwear are always required indoors. WebFind the best cruise and vacation deals on the Internet, make cruise and hotel and reservations online, and research vacation destinations online at Dream Vacations This includes payment of all costs related to arrangements to obtain entry to the countries you visit. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. All values herein are in USD. I don't have a problem with a hold for prepaid tips. Unused TA credits were credited back to our credit card at the end of the We're sorry, this promotion has ended. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. And just got of the phone with HAL to verify that all amounts are showing. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. These requirements are established by the countries you are visiting and not by Holland America Line. Youth Staff cannot assist in the washroom in any way. I have a $25 OBC per pax. What can I use it for beside food? Souvenirs can? Tips? Promotion is based on promotion code(s) N2 and based on double occupancy. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. For further information on our relationship with airlines, please refer to your Cruise Contract. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. Once you get onboard you can check out what's happening on board, explore and book shore excursions for your entire voyage, browse dinner menus and book dining, keep in touch with traveling companions on board with chat, see account details including your onboard statement and more. if you have and inside stateroom do you have to pay for laundry service? To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. We don't have any of that this time so I assume we can use our onboard account for gratuities and internet. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. Started August 27, 2021, By We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Hi! All documentation and immunization requirements are established by government authorities and not by Holland America Line. Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. It is not a deposit, it is a hold on your credit that is available. Our ships are as environmentally sound as they are beautiful. All guests should keep themselves advised of changes in government requirements. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. For this reason, Holland America Line has size and weight guidelines for scooters. Want to read your email, catch up on the latest news and check your finances? No exceptions will be made. Printable luggage tags are available at the Online Check-In start page. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. Charges to the account are like a check you write on the account. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. Your seating assignment will be noted on your guest card upon boarding. Please don't blame me if this turns out not to be true, I'm just relaying what I was told. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Distribute your ship phone number to friends and relatives. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Gift orders must be prepaid and received two weeks in advance of sailing. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. The representatives will help you with luggage tags. Place a card with your name and address inside your baggage, as well as on the outside. In many countries, you can also use your ATM card to obtain local currency. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. No internet purchase required to download or use on board. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. A passport is still the preferred document. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. Learn more, Self-care, anyone? Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. At some point in your travels you may experience an emergency. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. Capacity is limited for many activities, so book early using your Onboard Credit. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. I appreciate the info above, being relatively new to HAL. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. The charges are subject to change without notice. CC Help Jenn If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Please note that fees and visa requirements are subject to change without notice. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. The crewmembers eligible to receive these funds work in various departments, many of whom rotate among different ships, throughout our fleet of ships. For more information see our transfers FAQ. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. If all three are on the same account, it will be credited to that account. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. How about a wine package or two? By When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. Download The final amount billed may take up to 24-hours following disembarkation. Both casual and dressy attire will be essential during your cruise. If your OBC is from another source, other than Holland, you can get the amount refunded to you. I got all three answers, the last of which (from Seattle) was all "use it or lose it". For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. I didnt know how we would spend the OBC I had. Onboard credit amount is based on length of cruise and stateroom category booked. Safety begins with the design of our ships. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Special life jackets are available for children and infants. Not everything you buy is going to be on board. Reconfirm any special transfer requirements for disembarkation with the on board. The Wireless Maritime Service system is available for use when the ship is in international waters. Please do not forget to print them out prior to leaving home. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Choose from options for calling only, calling and messaging or calling, messaging and data. locations will accept major credit cards, and some will accept U.S. dollars. For this reason, Holland America Line has size and weight guidelines for scooters. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. Rest assured that your passport will be fully secured by our staff. Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. I have a $200 obc . $150 from HAL $50 from TA. Please be sure you understand the requirements for a service animal to disembark in each port of call. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. From time to time guests encounter transportation delays in getting to their cruise ship. Some clearances will require face to face inspections, details will be communicated to you onboard. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Holland America Line reservesthe right to substitute products when specified brands are not available. Do Not Sell or Share My Personal Information. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. If you do not see our representatives, pleasehave one paged. You will be able to leave a comment after signing in, By What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship.

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