All I know to do is make this issue public. Students and parents can then sign up directly through the EF Tours website, and submit all payments directly to the company. Costs for these trips can range widely, depending on the destinations and length of the trip. Several items listed on our initial brochure were changed before the trip due to pandemic restrictions and travel challenges, which was fine. They need to be outted with their unfair business practices. The tiramisu cooking class in Rome was not optional for our group for some reason. We also found that we frequently needed to buy water to stay hydrated in the high temperatures of Italy during the summer, and at most of the locations we visited, water was marked up quite a bit. Sometimes it was quite obvious where our group was supposed to go, and sometimes it wasnt. It is a total scam! They also charged me $189 for insurance I declined. A Comprehensive Guide, Do Travel Adapters Change Voltage? Also, I want to upgrade my kids' flight on the way home - EF passes the responsibility to their "booking" agent in Switzerland or they say to call the airline. Though not quite as refined as the Hiltons, and a little slap-shot with the furniture, we found this place to be clean and welcoming. These refund policies cover only a partial amount of the costs EF has already incurred for each . Dinners seemed to improve when we got to France. This resulted in our group being habitually late to most of the tours we went on, and significantly cut into our time at some really important places. By using this website you agree to our Cookies Policy. Miguel Suro, a Florida attorney who writes a personal finance blog called Rich Miser, says if no is the answer, you need to appeal to someone who can turn it into a yes., For airlines, if you get nowhere with the airline itself and have a valid claim, file a complaint with the U.S. Department of Transportation, he says. What EF products can a COVID-19 Future Travel Voucher be applied to? Four boys were also booked in a room in London with only a king sized bed! EF Tours are set up to be hosted by a local teacher who is then designated as the group leader. Teachers are incentivized with free and reduced price travel to recruit students to join their tours. Your email address will not be published. Thank you for your honesty! The reviews of the food were always " not enough food and mediocre food". It's just too many in my opinion. Each was wonderfully successful! Those options were usually something like a burger, pizza or a cold sandwich. Travelers should expect to receive a refund approximately 4-6 weeks after it is requested. The menu included a plate with 1 chicken drumstick, a handful of french fries, and a wimpy green salad with one tomato slice. But the worst experience in this hotel went to a dad on our trip, whos single room contained only a sofa. EF Tours charged each participant $60. They make zero effort to please traveller once fees paid. All breakfasts were served at our hotels. According to the folks on our trip who had special dietary needs, the dinners were pretty good for the most part. Additional fees may apply if requested between 129-90 days before departure. Our Safety & Incident Response team is available 24/7 and we have a resource network of industry experts, healthcare professionals, and government personnel who liaise with local embassies, government authorities, and health providers. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. With patience and persistence, you should eventually be able to get a full refund from EF Tours. As a result, the plaintiffs and thousands of others have suffered "direct and consequential financial damage . Tuesday 28 March . In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. Overall, breakfasts were adequate throughout the trip. I asked the front desk to remedy this, but it was never addressed, and we had to repeat the blind search for our rooms every time we went up. It's just all circular and I can't get anywhere. We were assured that our tour director would be with us around the clock, handling local transportation, hotels, and meals while also providing their own insight into the local history and culture.. I am now retired, but have organized and will be leading another "Best of Europe" tour this September. EF tours looks like another fish altogether.a money-making venture of little value for the parents. People are requiredLISTENrequired to purchase the Global Protection Plan. Things like this happened over and over again throughout the trip. During our first night there we had a lovely traditional French meal of chicken with mushroom sauce in the back room of a small picturesque cafe with a ton of ambiance. One thing is guaranteed. Only a couple of people were given her contact information, which made communication confusing and difficult during our free time, especially when she got delayed during our free evening in Paris and our meeting time had to be pushed back significantly. I have seen some recent reviews for EF Tours and wanted to share my experiences for those who may consider using this company for a tour. 321. But in Paris, a visit to Montmartre was abandoned, even though our dinner restaurant was within a mile of the historic location. Although she sent Expedia all of her receipts, the online travel agency refused to refund the unused leg or the new ticket she had to buy. The company may refer your case to its legal department, where it could linger for weeks or months. Now that Chicago Public Schools has cancelled all domestic and international trips due to the coronavirus pandemic, she wants her $4,100 back, but EF Tours refuses to issue refunds. They also promise to have the lowest price on the market for this type of travel. John Deere Air Filter Kit - GY20661 (4) $14. I think I would, but I would definitely choose a slower paced itinerary with more time in each destination. Following these steps should give customers the best chance of getting a full refund from EF Tours. That means that I will receive less than half that amount back! His high school in the Parkway school district decided to book the tour through EF Educational Tours. These added stops almost always involved additional costs as well, which we were not informed of before leaving for our trip. Thanks. For the first four nights during our stays in London and Paris, we were sent to Hilton Hotels. I will never travel with EF Tours again. Is The Royal Caribbean Key Program Really Worth It? I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). EF does indicate up front that hotels may have small rooms without air conditioning, television, or elevators, and that WiFi may not always be available. Travel companies love to keep your money, even when theyre not supposed to. In Paris our group had to travel by Metro clear across town for our dinner. Curfews and group rules were left up to our group leader, who didnt set many boundaries for our students. If your original tour needed to be postponed but you have not yet been notified of your Group Leaders decision or been issued a voucher, you may request a voucher or choose the available refund option by calling our Traveler Support Team at 800-665-5364. What options or Cancellation Terms apply to a traveler who has rebooked their tour with a rescheduled departure date between October 1, 2021 to September 30, 2022 using a COVID-19 Future Travel Voucher? While these options are available, the bread and butter of the company is the basic high school student tour which is what we took. Tune Up Kit Oil Air Filter Kit for John Deere L130 G100 G110 SABRE 2554. So, Hignite and other parents contacted EF Tours to learn they could get only vouchers, or pay the penalty to cancel. how to get a full refund from ef tours. In Paris, it was a trip to Versaille to tour the palace and the gardens. During our entire time in London, we were not once served any traditional English food. A minimum number of 35 or 55 participants (varies by tour) is necessary to qualify for the group rates on which the Discovery Tour is based. Its always best to book any tour, hotel or activity for your trip with a major credit card, explains Claire Soares, founder of the travel company Up in the Air Life. We told to make sure we ate lunch after our tour, before rejoining the group to get on the bus. So who will I be using to make my tour group arrangements? To request a refund, consumers who booked international trips through EF's Educational Tours program should call 800-665-5364 to request a refund. Here are some of the most effective coronavirus refund tips: Negotiate politely. Airlines hate it when you get a third party involved, and may respond favorably. She usually did a count to make sure everyone was there when we were ready to leave, but she did leave people behind at least twice during our trip and have to go back and get them. Im not sure if the lunch situations were like this because of our tour guide or because of EF itself. The Global Travel Protection Plus plan provides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. So..after extensive research, I found a custom tour company who could arrange my own tours, with my itinerary, with my hotels, and with my schedule. This significantly hindered what we were able to see at our destinations, and made the whole tour seemed very rushed every day. Travelers or their transferees can redeem the voucher for this available refund at any time prior to September 30, 2025. My daughter insisted on being signed up for her school trip in 2020. They split group in half. We were never given the names of the restaurants or addresses of where they would be unless we specifically asked for them. According to their website, EF claims to design tours to help educators teach, and so students can learn moreabout tolerance, other perspectives, and themselves.. Tours are advertised by the group leader/teacher to students at their school and to their local community. Theme: Newsup by Themeansar. Pre-sale tickets for Ed Sheeran's tour go live on Wednesday, March 8 at 9am for anyone who has preordered the new album via the Ed Sheeran website. Tour participants may also choose to upgrade the insurance for the tour. why is there a plague in thebes oedipus. Be informed, says Michael Foguth, founder of Foguth Financial Group in Brighton, Michigan. I decided to give them on more try, as they promised a better experience..my bad. how to get a full refund from ef tours. how to get a full refund from ef tours how to get a full refund from ef tours Consumers who booked domestic trips through the EF Explore America tours program should call 888-333-9756 to request a refund. Full list of UK dates. Accommodations and rooming Hotels and hostels, rooms and roommates, amenities, and upgrades. In most cases, refunds can be issued electronically with the funds being sent directly back to your current account on file. It is very expensive, and I'm just hoping for a positive experience. They book all accommodations and attraction admissions for tour participants. My mom had to put hotel rooms for 30 students in her credit card. Other than the local tour guides and maybe the tiramisu class, I wouldnt call just visiting these historic places an experiential learning activity.. Your password has been sent to the specified email address. Were going to start with the breakdown of how things work with EF and what to expect as a participant or a parent, and then move on to our specific experience with our tour. Your email address will not be published. "You can accept a travel voucher with no penalties, or you can accept a refund minus $1,000 per person. We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. Unfortunately, our family was naive enough to believe that this was supposed to be an educational tour. Wheres my airline ticket refund from GotoGate? However, we understand the existing account on file may be inactive, or that you may prefer a check to be sent to you by mail instead. Only the EF Go Ahead Tours allow alcohol for adult travelers. The brochure also claimed that students could earn educational credit while on tour, and that all tours feature experiential learning activities.. They were giving us the runaround, says Jose, a medical technologist from DeLand, Florida. Image courtesy: EF Go Ahead Tours Benefits of EF Go Ahead Tours. While on tour, there was only one time that I felt like our group was taken to an unsafe area. - Get inspired with the latest travel guides, tips, and stories from our team. My first year to Europe with a group was through EF Tours. Call 800-665-5364 to enroll, EF Tours for High School Graduates I always like to start my reviews by reminding you that I was not compensated in any way to write this post. Before we left on our trip, we were told by our group leader that we shouldnt need more that $25 US dollars per person per day for lunches and snacks. On our way to Southern Italy, we spent the night in Sorrento at Sisters Hostel. EF Tours have a pretty straightforward process during the sign up period, prior to departure and during your trip. Travelers or their transferees can redeem the voucher for this available refund at any time prior to September 30, 2025. This isnt to say that we didnt learn anything on our trip. But they are excited to travel with their friends. I was told by the EF Tours representative that he could room with boys from other schools or upgrade (at an additional $90 per night!) That invoice for antivirus protection is a scam, How a company could easily get a false F rating from the BBB. So Hignite and other parents contacted EF Tours, to learn they could get only vouchers, or pay a penalty to cancel. They could fully refund if you find someone to take your spot and let them know, Yeah I'll have to talk to the leader of it and see if she knows anyone, but it isn't likely. While the teacher recruiting students is designated as your group leader, they dont actually lead the tour once you start traveling. In London, the excursion was a visit to the London Eye, a giant ferris wheel type ride that gives riders a birds eye view of the city. If you need help with any problem,please contact us through this form. We had to accept them. EF Explore America said in light of the uncertainty surrounding COVID-19, it offered the school three options. In London, a walking tour of Piccadilly Circus, Covent Garden and Leicester Square was replaced with free time at the British Museum, which we really didnt mind. A freaky feel to it. I work for a competitor of EF and have about a million reasons why groups that go with them get ripped off. 110 comments. But use a credit card, and you have the full force of federal law (the Fair Credit Billing Act) and your credit cards resolution department in your corner. Also told cancellation fee is now $400 not the $300 listed. Four students are continuously placed in rooms meant for two people. Seems a little steep for cancelling a trip that is still almost 2 years away. Vrbo offered a refund after my husband lost his job. In most cases, refunds can be issued electronically with the funds being sent directly back to your current account on file. I called EF and they directed me to the insurance company-which is an absolute rip off. A COVID-19 Future Travel Voucher can be exchanged at any point prior to its stated expiration date for a cash refund option based on the original scheduled departure date of the tour program. Check with the hotel for your options. For detailed information about the safety and coverage programs that apply to your tour, please choose your departure date below. then how you pay matters. how to get a full refund from ef tours. All total they are withholding $760. I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! Our guide that year was a young US college student who worked at a bookstore in downtown Rome. Tickets to the entire estate are free for those under 18 years old and cost under $30 USD for anyone else, and thats without a group discount. When he asked for these items at the front desk, he was told that we should have called earlier to request them since they were all locked up in a cabinet by the time we arrived at the hotel. In Munich, we were given lodging one block from the red light district, and had three young women awakened during the middle of the night by a drunken man demanding access to their room (their room entrance was directly onto the street). Thats why weve enhanced our already top-tier, industry-leading coverage programs to provide even more choices, and to give travelers, families, and school communities the widest range of safe and flexible plans. What should I do? These Britrail England Flexi Passes are taking forever to refund. Original scheduled departure was on or before May 14, 2020. The trip total came to around $4,000. I worked on the building and had to be in the offices every 3 months for 2 years. Friday 24 March - London, The O2. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. While not happy with that amount I understood. While I could not find information about individual class pricing, I highly doubt that EF paid that much per person for us to spend an hour making tiramisu. Seriously, that was suppose to be the best part?!?!?! to my lawyer for resolution of a full refund. #2. Those memories are truly priceless. The company is known for its strict refund policies and lack of customer service. They were both located about an hour outside of the city center, but that wasnt too much of a problem. For a quick overnight in Milan on our way to Florence, we stayed at and AS Hotel in Limbiate. They informed me that my type of service is not recognized and I would not be covered. What can we do with this company? Flights Cost, airlines we use, booking flights, baggage, requests, and managing your flights. Before our trip, our group leader did make sure to advise us about pickpocketing and theft at major tourist sites in Europe, and advised us to be prepared. That way, when a company drags its feet on a refund, you can file a chargeback. They should be ashamed of themselves. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 When it became apparent on the second night that we werent going to be getting any traditional English food, my daughter and I made arrangements to go get dinner on our own, and pay for it out of pocket. Once EF has processed and notified you of this move, you may opt to receive a COVID-19 Future Travel Voucher valued at 100% of monies paid toward your original tour/program. Explain the situation and ask them to dispute the charge. But in the most frustrating example, during our time in Paris a visit to the Frogonard Perfume Museum was added to our itinerary. A COVID-19 Future Travel Voucher cannot be divided into multiple accounts, unless the traveler applies the voucher to a future tour and the voucher amount is higher than the price of the new tour. $20 million net worth lifestyle appleton post crescent archives how to get a full refund from ef tours 07 jun 2022. how to get a full refund from ef tourshouse joint resolution 192 of 1933 Posted by . I've been paying off a trip to Ireland/England from EF Tours for Girl Scouts for about a year. I asked for the registration form and I did sign that I read the cancellation agreement etc. Frugality is the mental approach we each take when considering our resource allocations. I sent the letter and will contact them again Monday to try and get answers. Parents understand why CPS canceled the trips. My mom is part of a tour departing for a 10 day trip to Europe. Vacation rental mistakes every family makes (but you shouldnt), This is how to fight a hotel billing error and win. About 3-4 months before our trip, and after we had already paid IN FULL, we were notified that because of our small group, our group leader had only signed 5 people up..hindsight tells me people saw what a rip off it was and didn't sign up to take it in the rear from EF. Whatever happens, weve seen it. Before or at 110 days prior to departure: Travelers may cancel and elect to have their COVID-19 Future Travel Voucher reissued in the same amount of money that was applied to their rescheduled tour. Visit the BBB website to find out how to submit a complaint.

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