The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. What's Wisecars' cancellation policy? These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Free cancellation up to 48hrs before trip. Please inform the car rental company straight away if your rental car gets damaged. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Only persons listed as drivers on the Car Rental Agreement can drive the car. It is highly recommended to call the police even for the smallest of damages. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. What's Wisecars' cancellation policy? @ Vicpak. Your browser settings can be set to inform you before receiving a Cookie. Wisecars will inform the complaint submitter on how to proceed if needed. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. 8 Feb 2023. We at Wisecars put together a list of the most important information travelers often miss. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Cancellation Protection can be purchased only at the time of booking and is not refundable. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Wisecars does not own any physical locations or offices. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. That should not even be separate. We can accept no further responsibility when there is no out-of-hours service available. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Excess Protection covers up to USD 1000 of your excess. Trustindex ltal hitelestve. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Your contract for car rental will be between you and the Car Rental Company. See the full list of exclusions under section Deductible Protection Products will not cover. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Access to and use of these images is restricted by terms and conditions of a separate license agreement. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. All related documentation must be kept if an insurance claim is submitted. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Expired or provisional licences will not be accepted. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. www.wisecars.com. Wisecars does not take responsibility for partners response times. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. If you have already provided us with your flight details, the car rental company will be able to track your flight. There might be differences based on offers. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Thank you guys for that excellence!!! On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Minimum age requirements on larger cars may also be higher at some locations. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Thanks! If you are late for your pick-up, you could lose your car. Some Car Rental Companies in some rental countries may also require an International Driving Permit. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. My issue has been resolved. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Fill in your personal information and state your request. Use small print to hide from truth. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. It is highly recommended to call the police even for the smallest of damages. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Cancellation Protection can be purchased only at the time of booking and is not refundable. The Car Rental Company must give its consent to repairs and replacements. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Wisecars does not own any physical locations or offices. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . There rating is probably false and it never mentioned a basic passage. Wisecars customer support is available 24/7. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In most locations, the minimum renting age is 21 years. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Special price and hope that it will be the same at location. In peak periods this may not be achievable. We do not delete personal data on the request of a third party. Anyone can write a Trustpilot review. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Due to this protection, it cannot be read by any third party. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I refused to pay and they refused to refund me my $535 back. What's Wisecars' cancellation policy? All persons driving the vehicle must be in possession of their driving license at all times. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Wisecars does not store credit card details. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars believes in protecting your privacy. However, this is not true. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. If you are involved in an accident, the local police and the Car Rental Company must be contacted. We will send you your rental voucher 48 hours before your pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . god of electricity names,

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