alight customer care representative job description


alight customer care representative job descriptionalight customer care representative job description

Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Customer Care Representative Greater Toronto Area, Canada. Its a permanent virtual customer care representative Job. Health insurance is either BCBSIL or Kaiser depending on where you are located. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. In addition to a base salary, this position may be bonus eligible. Key Duties & Responsibilities. * Express yourself in an open and honest manner All Rights Reserved. Our people are our greatest assets at Alight Solutions because People Matter! 2023 Our people are our greatest assets at Alight Solutions because People Matter! Join our team. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. We are brave in spirit, act decisively, learn quickly and get it done. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. This position supports Alight s benefits administration and HR BPO platform businesses. * Demonstrate a positive attitude, self-awareness and embrace feedback These teams are a critical component of Alights health care,retirement and HR-delivery services. You can deactivate or delete job alerts by clicking the button below. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Bilingual (English/Spanish) Customer Care Rep - Virtual. View similar Customer Service / Guest Services jobs below. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Because transformation takes a workforce. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Work-Life Balance Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * Excellent communication & collaboration skills with strong ability to empathize with customers Join our team. Want to receive job alerts for similar jobs? I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Help us reimagine how people and organizations thrive! The mission of our customer care teams exemplifies the need for humanunderstanding. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Insurance Health insurance Benefits start on your first day of employment, Programs & activities that give back to our. Please enter a Name and Password so you can update your Job Alerts in the future. Alight Solutions offers a promising . Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Get hired today! We strive for Excellence Every Day by collaborating with our clients and colleagues. You will be notified during the hiring process which checks are required by the position. Get a free, personalized salary estimate based on today's job market. To deliver on this purpose, we do things differently. We combine data-driven . Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. * Demonstrate a high level of confidentiality and professionalism The estimated base pay is $36,558 per year. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers At Alight, we connect passion with purpose. Mid Level Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Si es as , entonces ReedGroup es para ti! You have Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. This may include additional research and ongoing casework. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Must be able to work a flexible schedule based upon high call volume needs. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * PEOPLE MATTER is one of our company s core values. Their job is to help ensure customer satisfaction. We want towelcome you to learn more aboutAlight and our Customer Care team. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. People can always trust us to say what we mean and depend on us to do what we say. Lensa, Inc. - Lensa is a job search engine. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. You have reached your maximum number of active job alerts. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Our people are our greatest assets at Alight Solutions because People Matter! Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Try to use specific examples from your work or school history that relate to the question asked. They answer inquiries by phone, e-mail, web chat, or social media. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. At Alight, we are reimagining how people and organizations thrive. 2023 Snagajob.com, Inc. All rights reserved. View this and more full-time & part-time jobs in Miami, FL on Snagajob. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. We understand the powerful human connections that create success for organizations. Ten paid holidays per calendar year (8 fixed and 2 floating). Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Because transformation takes a workforce. The estimated base pay is $36,558 per year. Find out if you meet the requirements! Get the latest news and information. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * Be kind and compassionate The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We are Alight Solutions. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Location: San Juan, Puerto Rico. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Our story starts with a simple universal truth: Every business is a people business. Must be able to work a flexible schedule based upon high call volume needs. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Knowing our products inside and out so that you can . Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Find out if you meet the requirements! Posting id: 823465203. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. * High School Diploma or equivalent is required, bachelor's degree a plus Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Alight - 3.1 San Juan, PR. Disabled Person, Inc. Find out if you meet the requirements! Alight is committed to the continued development of our colleagues. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others We promote healthy lifestyles and flexible work arrangements for our employees. New York Equal Pay for Equal Work Act Statement. Averages based on self-reported salaries. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. These teams are a critical component of Alights health care,retirement and HR-delivery services. 2023 * A demonstrated successful work history in customer service, insurance, or related field. Know Your Worth. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. #beAlight Full Time Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Customer Care Representative Human Resources. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We are forthright and genuine when we speak. Browse by city or country to find one in your region. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Find out if you meet the requirements! This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Learn more about our customer care offices. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Pros. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Read more Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Explore open roles at Alight. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. A 401k plan that includes a corporate match. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. 26 Alight Customer Care Representative jobs available on Indeed.com. then the employee has changed 1 company and 1 job. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. We recognize the importance of a work life balance. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. You have successfully created a new job alert. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. READ MORE Important information: * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. This program provides you with the foundation you need to lead to a path of success. At Alight Solutions, we are reimaging how people and organizations thrive. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Find out if you meet the requirements! The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Required Skills. $50K-$69K Per Year (Glassdoor est.) Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) * Make independent complex decisions within the scope of your authority Full-time $12.50 an hour. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Location Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Get hired today! Our story starts with a simple universal truth: Every business is a people business. DISCLAIMER: At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Strong attention to detail with critical thinking skills Customer Care Representative Resume Examples. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . We strive for Excellence Every Day by collaborating with our clients and colleagues. We strive for Excellence Every Day by collaborating with our clients and colleagues. This job is no longer accepting applications. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. This is a 6 months project and we offer Full Time Shifts (Rotating). About Alight Solutions Alight is a leading cloud-based human capital technology and services. It is a very convenient Job I have ever worked. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Quick Apply. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Be Real with Alight and help us re-imagine how people and organizations thrive. Type: Full Time Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Reporting Relationships Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. View Job description, benefits and responsibilities. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home).

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alight customer care representative job description

alight customer care representative job description

 
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